Experience the satisfaction of making a positive impact in people's lives as a Customer Experience Coordinator.
This role requires providing person-centered support to help customers achieve their goals and improve their wellbeing. You will work collaboratively with support networks and the broader community to enhance customer independence in various aspects, including living skills, community engagement, financial services, social activities, personal care, employment, education, and training.
Key Responsibilities
* Assist in resource planning, coaching, and mentoring support workers to ensure they have the necessary skills and knowledge to deliver high-quality services.
* Promote and demonstrate safe and healthy work practices to create a positive and inclusive work environment.
* Support change initiatives and model positive behaviors to drive growth and improvement within the organization.
* Participate in team meetings and share information respectfully to foster open communication and collaboration.
* Utilize resources efficiently and record customer information accurately to ensure data integrity and compliance.
* Coordinate daily support and activities for customers to meet their individual needs and preferences.
* Develop and review individualized support plans to ensure customers receive tailored support that meets their unique requirements.
* Enhance customer experience through innovative solutions that address their specific challenges and aspirations.
* Maintain confidentiality and professional relationships to uphold trust and respect in all interactions.
* Ensure customer records are up-to-date and accurate to facilitate informed decision-making and effective service delivery.
Requirements
* Relevant qualifications (Cert 3 or 4 in Disability Support or equivalent experience) to demonstrate expertise and competence in disability support.
* Technical literacy in Microsoft Office and reporting systems to leverage technology effectively and efficiently.
* Supervisory skills and basic HR management knowledge to lead and manage teams effectively.
* Physical ability to support customers, including lifting up to 10 kg, to ensure safe and respectful interactions.
* Valid NSW Driver's C class license to travel safely and efficiently.
* Willingness to obtain necessary checks (AFP, WWCC, NDIS WC) to maintain a safe and secure work environment.
Benefits
* Tax benefits available only to employees who work for not-for-profit organizations – through lower tax deductions.
* Employee Assistance Program providing counseling services to support staff well-being and mental health.
* Development opportunities through internal and external learning and workplace mentoring to enhance skills and knowledge.
* Growth opportunities through professional development and secondments to advance career prospects.
* Flexible work arrangements to accommodate diverse needs and preferences.
* Long Service and/or Parental leave to support work-life balance and family responsibilities.
* Workplace culture and environment that values inclusivity, respect, and empathy.
New Horizons is an equal opportunity employer committed to diversity and inclusion. Our vision is to see happy, inclusive communities work together to create opportunities and improve quality of life.