Job Function: Repair & Service
Location:
Macquarie Park, NSW, AU, 2113
Work Location (for field-based positions):
Work Flexibility: Hybrid
Job ID: 5049
Your Mission
* Managing the Customer Solutions team with customer centricity at the foundation for ANZ.
* Report on field-based service contract KPI's.
* Ensure the Customer Solutions team are meeting our contractual obligations.
* Combine field reports to create customer reviews.
* Develop and maintain field-based reporting.
* Optimise workflows through the Customer Solutions to maximise efficiencies.
* Work with Customer Excellence Business Unit Manager to develop new field-based offerings for customers such as service contracts.
* Met with customers to understand the market field-based needs.
Your Talents
* Tertiary qualifications in electronics, electrical engineering or biomedical engineering (with electrical subjects) are essential.
* Extensive knowledge of managing large field-based service teams minimum 5years preferred.
* Experience in SAP and Salesforce is essential.
* Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment.
* Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
* Technical equipment fault-finding skills is highly regarded.
* An understanding of hardware including modules, power supplies and control signal conventions.
* An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
Your Benefits
* Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
* Birthday Benefits
* Transport Allowance (if applicable to role)
* Onsite Parking
* Accessibility to Public Transport
* Flexible Work Arrangements
* Wellness Programs and Activities
* Professional Development Opportunities
* Global Exposure & Business Travel Opportunities (if applicable to role)
* All other statutory benefits
HR Contact
5049