Lead Payroll Expert
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We combine deep technical knowledge with smart systems and technology to deliver accurate, compliant, and real-time payroll services. Our team of experts is seeking a Lead Payroll Specialist – Team Leader to oversee the delivery of payroll services across a portfolio of clients, lead a capable team, and be the go-to expert for complex payroll matters.
This role involves leading and coaching the team, being the client's trusted partner, overseeing payroll delivery, managing complexity with confidence, driving compliance and governance, leveraging technology, and building what's next in payroll innovation.
Key Responsibilities:
* Guide Payroll Officers through daily workflows, provide technical training, run regular check-ins, and set high standards for quality and consistency.
* Act as the escalation point for payroll queries, onboard new clients, set clear expectations, and keep communication simple, timely, and professional.
* Ensure end-to-end payroll cycles are accurate, timely, and compliant across multiple clients.
* Handle advanced cases including redundancies, multi-state long service leave, and ETP calculations with precision.
* Stay on top of legislation and award changes, run audits, and ensure every payroll decision stands up to scrutiny.
* Configure and optimise Employment Hero Payroll (KeyPay), streamline workflows, troubleshoot system issues, and champion smarter ways of working.
Requirements:
* 5+ years' payroll experience, including time in a senior or leadership role.
* Strong technical knowledge of payroll legislation, awards, allowances, super, STP, and payroll tax.
* Advanced skills in Employment Hero Payroll (KeyPay) and practice/workflow management systems.
* A confident communicator who can explain payroll complexities in clear, client-friendly language.
* Proven ability to manage multiple clients, budgets, and deadlines.
* A natural leader with coaching skills and a collaborative mindset.
* Tech-savvy and proactive, always looking for smarter ways to deliver.
Benefits:
* The opportunity to make a real impact by shaping client outcomes and leading a team.
* A dynamic environment where technology, innovation, and people come together.
* Ongoing professional development and pathways to grow your career.
* Work fully remote with flexible hours in a supportive, collaborative culture.
About the Role:
If you're a skilled Payroll Specialist with leadership skills, technical expertise, and drive to deliver smarter solutions for clients, we'd love to hear from you.