We're recruiting a Service Desk Support Officer to provide responsive Level 1 & 2 IT support within a busy and supportive team environment.
This is a hands-on role, ideal for someone with solid technical skills and a strong customer service mindset.Key ResponsibilitiesProvide front-line IT support, troubleshoot incidents, and escalate as required.Install, configure, and maintain hardware, software, and IT systems.Monitor system performance and assist with IT setup activities.Maintain documentation and contribute to process improvements.Essential Skills & ExperienceTertiary qualifications in IT or equivalent experienceITIL Foundation knowledgeValid C Class Driver's LicenceProven experience in IT support, including customer-facing rolesStrong Microsoft Office and Microsoft OS/Network skillsExperience supporting Citrix environmentsExcellent communication and problem-solving abilitiesReady for your next IT support role?Apply nowAt Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.