About the role
Number of Positions Available: 1. Permanent, Full-time – Centre for Mission Impact – Research (Sydney or Melbourne). This Research Analyst role will be based in either Sydney (NSW) or Melbourne (VIC) with a hybrid working arrangement that combines time working from home with time in the office.
The position reports to the Executive Manager, Research, and focuses on using evidence, data and insight to strengthen the Salvation Army's social, community and faith‐based programs across Australia.
Key responsibilities
* Design, implement and manage research, evaluation and outcomes measurement projects for social, community and faith‐based programs, often leading project delivery while working collaboratively under senior direction.
* Conduct qualitative and quantitative data analysis, identifying trends and patterns in complex datasets.
* Collaborate within a diverse, multidisciplinary research team, offering and seeking guidance in qualitative and quantitative analysis, including the use of relevant analytical software.
* Use statistical software (e.g. Excel, SPSS, R, SAS) to analyse large datasets within agreed timeframes.
* Produce high‐quality reports, literature reviews, dashboards, briefing papers, and presentations tailored to internal and external stakeholders.
* Review, develop and implement data collection systems, processes and procedures to optimise data quality and statistical efficiency.
* Identify gaps and issues in data collection that hinder effective research and evaluation activities.
* Explore and adopt new technologies, tools and methods to improve research efficiency and quality.
* Conduct fieldwork activities such as surveys, interviews, focus groups and workshops in line with best practice.
* Engage and support project stakeholders, including frontline services and partners.
* Provide administrative and logistical support for research projects, including coordination of meetings, resources and travel.
* Handle confidential and sensitive data ethically and with integrity.
What you will bring (selection criteria)
* At least 2 years' experience in qualitative and quantitative research, program evaluation and/or outcomes measurement.
* A Bachelor's degree or higher in a relevant field such as Statistics, Health or Social Sciences, Public Health, Psychology, Community Services, Social Work or a similar discipline.
* Strong analytical, critical thinking and problem‐solving skills with excellent attention to detail.
* Excellent report writing, data visualisation and presentation skills, with the ability to communicate complex findings to non‐research audiences.
* Intermediate‐level statistical capability and experience with statistical packages (e.g. Excel, SPSS, R, SAS).
* High computer literacy, especially across Microsoft Office, Power BI, and research‐related software.
* Strong self‐management, motivation and the ability to meet deadlines with minimal supervision.
* Collaborative and improvement‐focused mindset aligned with the Salvation Army's values.
* Willingness to undergo a National Criminal History Check (and Working with Children Check if required).
* Willingness to travel to conduct fieldwork or meet with stakeholders.
What we offer
* Generous tax‐free salary packaging benefits.
* Employee Assistance Program for you and your immediate family.
* Corporate private health insurance rates.
* Encouraging, values‐based organisation committed to learning, collaboration and innovation.
* Option for hybrid working environments, combining time working from home and the office.
Equal Opportunity and Diversity Statement
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment. We embrace the diverse talent of our people and encourage applications from Aboriginal and Torres Strait Islander peoples, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds. The Salvation Army is a child‐safe organisation and we are committed to protecting children and young people from harm. All child‐facing roles will require a Working with Children Check; applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
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