Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Remote Work-at-Home | Philippines
Job Type and Pay
Full-Time | Hourly
What You’ll Do
We’re seeking motivated Remote Sales Representatives to support a variety of outbound sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll engage with existing and potential customers, promote products and services, and drive revenue through consultative selling and relationship building. You’ll work on high-impact sales campaigns with globally recognized brands, and succeed as a persuasive communicator in a quick-paced environment.
Being bilingual is highly advantageous and will be viewed favorably.
Candidates must have prior call center experience and reside within 80km of our office.
You’ll Also Need
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position Responsibilities
- Make outbound calls to prospective and existing customers
- Present and promote products and services effectively
- Identify customer needs and recommend suitable solutions
- Meet or exceed sales targets and performance metrics
- Maintain accurate records of customer interactions and sales activity
- Handle objections and resolve customer concerns professionally
- Stay up to date with product knowledge, promotions, and training
- Follow scripts, policies, and procedures while using available resources
- Escalate complex issues when necessary
- Maintain consistent attendance and adhere to scheduling requirements
Candidate Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
At MCI, compensation and advantages packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members.
What You Can Expect From MCI: benefits that go beyond a paycheck, including HMO coverage, dental coverage, meals during training, career growth, allowances, performance bonuses, and employee rewards. Specific offerings may vary by geography.
Physical Requirements
This job operates in a qualified office environment. The role is largely sedentary, with duties involving use of a computer and telephone headset. Occasional movement or lifting up to forty (40) pounds may be required.
Reasonable Accommodation
It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If needed, please contact Human Resources.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and ensures equal opportunity. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI does not discriminate or harass based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law.
About MCI
MCI helps customers take on CX and DX challenges by delivering industry-leading solutions across BPO, CX, and IT services. MCI employs 10,000+ professionals with 150+ client partners across North America and beyond.
Disclaimer: The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. This job description is not a contract of employment.
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