Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture.
From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation.
Strategic Leadership & Collaboration
- Serve as an engaged and approachable leader, maintaining a presence across all locations.
- Collaborate with departments and business units to understand IT requirements and deliver proactive solutions.
- Actively participate in management meetings to provide IT expertise and support organisational goals.
- Support other departments during peak periods to ensure smooth and efficient operations across the group.
Infrastructure & Operations Management
- Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure.
- Coordinate the installation, upgrade, and maintenance of technology systems.
- Oversee the procurement and implementation of new and replacement hardware and software.
- Ensure optimal performance by testing, troubleshooting, and enhancing IT systems.
WAN Infrastructure & Security
- Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites.
- Implement and maintain robust security measures.
- Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards.
Disaster Recovery & Business Continuity
- Develop and maintain disaster recovery plans and backup procedures.
- Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP).
Project Management
- Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations.
- Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps.
- Develop detailed project plans, allocate resources, and deliver projects on time and within budget.
Budget & Vendor Management
- Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure.
- Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance.
Team Leadership & Development
- Strong leadership and management abilities, with excellent time management and multitasking skills.
- Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration.
- Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction.
- Foster a team-oriented, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels.
Technology Advancement
- Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations.
- Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs.
- Align IT infrastructure and projects with the organisation's long-term goals.
Analytical Skills
- Analytical and problem-solving skills with a keen attention to detail.
Flexibility
- Flexibility to work evenings, weekends, and public holidays as needed.
Essential Skills and Experience
Networking
- Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level).
- Experience with enterprise-grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security.
- Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments.
Hardware & Infrastructure
- Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols.
- Hands‐on experience with server infrastructure, including rack‐mounted servers, RAID configurations, and SAN/NAS storage systems.
- Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance.
Microsoft Technologies
- Experience with Windows Server (2012-2025) for active directory management, group policy configuration, and system administration.
- Knowledge of Exchange Online for email infrastructure.
- Knowledge of Azure AD for identity and access management, including integration with hybrid environments.
- Knowledge of Microsoft Intune/JAMF.
- Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support.
Virtualisation & Cloud Platforms
- Experience with virtualisation platforms such as Hyper‐V and VMware, including resource allocation, snapshot management, and fault tolerance.
- Familiarity with cloud‐based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation.
Communication Systems & Peripherals
- Experience with VoIP systems for enterprise telephony deployment and management.
- Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems.
Backup & Disaster Recovery
- Proficiency with backup and recovery tools like Veeam for ensuring business continuity.
- Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations.
Security & Compliance
- Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems.
- Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits.
- Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real‐time monitoring and security incident response.
Operating Systems & Other Tools
- Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting.
- Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations.
- Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows.
Soft Skills
- Strong analytical and problem‐solving skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication and collaboration skills to work effectively with stakeholders at all levels.
- Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously.
- Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement.
Certifications and Standards
- MCSE - essential
- ITIL Qualification - essential
- CCNA or equivalent networking certification - essential
- CISSP or CompTIA Security+ - desirable
- ISO27001 Experience - desirable
- PRINCE2 - desirable
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
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