SummaryThe Service Administration Supervisor manages all service administrative tasks for Queensland operations.
This role supports the Service and State Managers in driving business growth through team engagement and customer satisfaction.
The supervisor also leads the administrative team, ensuring they are well-equipped and able to handle various tasks.
Requirements
Duties and Responsibilities:
Help develop and execute plans to meet budgets
Assist with collecting branch receivables and managing financial transactions
Process credit card payments and invoices
Audit inventory processes and manage assets like phones and computers
Ensure timely processing of service jobs and maintain customer invoicing
Monitor service department performance and suggest improvements
Handle payroll when needed
Lead the administrative team and ensure they are trained and motivated
Promote safety initiatives and manage end-of-month processing
Communicate with Head Office and streamline processes
Participate in management meetings
Qualifications:
Experience managing employees
Strong leadership and communication skills
Ability to handle multiple priorities and deadlines
Intermediate computer skills
Attention to detail and problem-solving abilities
Knowledge of the AS400 system is a plus
A Bachelor's Degree is preferred but not essential
Benefits
What sets us apart?
Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945.
Today, the fourth generation of the same family continues to lead Crown globally.
Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in Australia alone, with over 2,000 employees worldwide reaching a 25-year milestone.
As a Crown employee, you enjoy:
A benefits program offering discounts and cashback from over 400 retailers nationwide
Access to a health and wellbeing platform supporting mental, physical, and financial goals
Corporate rates for private health insurance
An inclusive working environment
An Employee Assistance Program providing confidential counselling options
The Company
Crown Equipment is a respected global Materials Handling Equipment company with 50 years of success in Australia.
The company operates in all Australian states and territories, supported by highly skilled staff, quality products, and leading-edge technology.
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