The Opportunity:
Our IT team is looking for an experienced Service Delivery Analyst to join the team in Canberra office. In this role you will provide onsite IT support including the management of software and hardware incidents and service requests to all staff within the Canberra office as well as some remote support for other offices in Australia.
At least 3 years previous experience providing IT support and analysing and troubleshooting IT incidents
Excellent communication skills and solid customer service focus
Robust attention to detail and highly effective organisational & planning skills
Ability to perform well in a busy high pressure environment
Work in accordance to ITIL processes and procedures
Intermediate to advanced skills in Microsoft Office 365, Microsoft Windows 10 Professional and Microsoft Active Directory administration
Eligibility Requirements
What we will offer you
We offer all the things you should expect from an international law firm including:
Competitive remuneration with the flexibility to reward high performance
Flexible working
Corporate health plans
Complimentary gym memberships
Industry leading program that celebrates diversity and inclusion
We are committed to delivering positive impacts to our communities through our Social Impact program with a strong emphasis on working with First Nations people through our pro bono practice. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a protected and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence.
*LI - Onsite