Who We Are
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
About the Role
You'll help build and scale the cloud infrastructure that powers Heidi's healthcare AI platform. This role sits within the Engineering Platform team — responsible for reliability, automation, and developer productivity. You'll work across AWS and Azure environments, manage Kubernetes workloads, improve CI/CD pipelines, and embed security and observability into everything we ship.
What You'll Do
Platform Engineering
* Build and improve compute platforms (VMs, scale sets, AKS, container runtimes)
* Implement and enhance Azure networking components (VNets, peering, Private Endpoints, DNS, load balancing)
* Contribute to secure and scalable network topologies across environments
* Implement agreed platform patterns and standards for compute and networking
Delivery & Operations
* Deliver platform infrastructure using Infrastructure as Code (Terraform preferred; Bicep/ARM acceptable)
* Improve automation and CI/CD pipelines for platform changes
* Work with senior engineers to improve reliability, performance, and cost efficiency
* Participate in incident response and post-incident improvements
Collaboration & Enablement
* Work alongside senior platform engineers and architects on design and rollout
* Support application teams consuming compute and networking capabilities
* Contribute documentation, examples, and runbooks
* Provide pragmatic feedback to help evolve platform standards over time response, and SLO ownership.
What You'll Bring
Required
* 3–7+ years experience in cloud or platform engineering
* Hands‐on production experience with Microsoft Azure
* Strong understanding of cloud compute and networking fundamentals
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