Job Title: Mechanical Service Advisor/ Assistant /Front of house
Department: Service / Workshop
Reports To: Operations Manager/Workshop Manager
Location: Officer, Victoria 3809
Employment Type: Full time
Job Summary:
We are seeking a knowledgeable and customer-focused Mechanical Service Assistant to join our busy mechanical workshop. In this role, working with the Operations Manager to coordinate service work, and ensuring a smooth and professional experience from drop-off to pick-up. A solid understanding of mechanical systems, excellent communication skills, and a passion for customer service are essential.
Key Responsibilities:
* Welcome customers and clearly identify mechanical concerns through conversation and/or inspection.
* Assist the manager to provide accurate repair estimates and obtain approval for work before proceeding.
* Assist to the manager to Schedule services and jobs efficiently to maximize workshop productivity.
* Liaise with technicians to ensure correct diagnosis and timely completion of work.
* Keep customers informed on job progress, unexpected issues, or changes to cost/time.
* Explain repairs and services performed in a way that builds trust and understanding.
* Process invoices and payments accurately; handle warranty or insurance-related claims when applicable.
* Maintain accurate service records and job notes in workshop management software.
* Support workshop cleanliness, safety, and customer satisfaction goals.
* Assist with Marketing
* Reconcile suppliers accounts
* Assist with OHS workshop compliance
Required Qualifications:
* Previous experience in an automotive service advisor role (aftermarket workshop experience preferred).
* Solid understanding of mechanical repairs and vehicle systems (light vehicles, 4WD, etc.).
* Strong verbal and written communication skills.
* Ability to work under pressure in a fast-paced environment.
* Proficiency with workshop management systems
* Honest, reliable, and committed to delivering a great customer experience.
Desirable Qualifications:
* Trade background or mechanical knowledge (even if not a qualified mechanic).
* Knowledge of common aftermarket products and services
* Familiarity with quoting software and spare parts sourcing platforms.
* Valid driver's license.
Work Conditions:
* Workshop/office-based role with customer interaction.
* Occasional walking through workshop areas; safety gear may be required.
* Monday to Friday with occasional Saturdays depending on business needs.