AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney is now casting for an Assistant Director of Beverage & Food to assist in leading the Beverage and Food operation that includes restaurant, bars, room service and banqueting. The Assistant Director of Beverage & Food drives operational excellence across all venues, delivering high-quality service and outstanding guest experiences. The role strengthens daily operations, improves efficiency, and upholds brand standards while supporting the hotel's B&F concepts. Working closely with the Director of Beverage & Food and the wider B&F and Events/Catering leadership team, the Assistant Director ensures seamless execution, operational consistency, and continuous improvement to elevate guest satisfaction and team performance.
Core Work Activities
* Assist in developing and executing Beverage and Food Strategy and Goals
* Develops a beverage and food operating strategy that is aligned with the brand's business strategy and leads its execution
* Ensure consistently high service quality and elevate guest satisfaction through strong operational management and service delivery
Leading Beverage and Food Teams
* Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts
* Sets expectations and holds beverage and food leadership team accountable for demonstrating desired service behaviors and achieving goals
* Communicates critical information gained from pre- and post-convention meetings to areas of responsibility
Maximizing Beverage and Food Revenue
* Reviews financial reports and statements to determine how the department is performing against budget
* Ensures cash control and liquor control policies are in place in beverage and food areas and followed by all B&F talent
* Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service
Ensuring Exceptional Customer Service
* Creates an atmosphere in all beverage and food areas that meets or exceeds guest expectations
* Reviews guest feedback, guest satisfaction results and other data to identify areas of improvement
* Strives to improve service performance
Managing and Conducting Human Resource Activities
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
* Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job.
* Ensures B&F talent receive on-going training to understand guest expectations.
BENEFITS
* Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
* The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
* Discounts on food & beverage across all our hotels
* Recognition programs to keep you motivated
* Wellbeing & mindfulness programs to ensure you stay healthy
* Employee Assistance Program
* 'Great Places to Work' certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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CTA TO LEARN MORE
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DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.