Position Number:
Directorate: C&CS
Service: Arts & Culture Centre
Location: Cultural Centre, Katoomba
Position
Classification:
Junior rates
Date
Created/Updated
POSITION PURPOSE/OBJECTIVE
Waiting duties and food service for the operation of the Blue Mountains Cultural Centre
Café/Restaurant.
RELATIONSHIPS
Reports to (Position Title): Café Coordinator
Report to (Position Number):
Staff Responsibility: Nil
Key Internal Relationships: Works within the Cultural Centre Café team and
the wider Cultural Centre staff team.
Key External Relationships: Direct contact with clients and customers of the
CC Café.
KEY RESPONSIBILITIES
* Greet customers and provide friendly, helpful service
* Take customer orders and deliver food and drinks to tables
* Assist with basic food and beverage preparation under supervision
* Keep café areas clean, tidy, and well-presented
* Restock supplies such as cutlery, napkins, condiments, and display items
* Follow WHS, food safety, and council procedures at all times
* Support the café team during busy periods and work collaboratively
* Contribute to a welcoming and efficient café environment
Guiding Principles (mandatory section do not delete)
* We act as one organisation responding to the changing needs of our LGA and
community
* We are strategy led, driven by our Community Strategic Plan with clear priorities and
focus
* We are service focused & we continuously improve service provision and provide
excellent customer service
* We collaborate and work together to achieve our outcomes
* We ensure safety and well-being is at the centre of our organisation, operations and
culture
* We are a financially sustainable organisation, living within our means, ensuring best
value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.
Workplace Health & Safety (mandatory section do not delete)
Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.
You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.
Compliance & Risk
You are responsible for ensuring that you conduct your risk management responsibilities
as described in council's Enterprise Risk Management (ERM) Policy and Procedure (the
ERM Framework) with the goal of ensuring that potential issues are identified and reported
in a timely manner. In undertaking your work should you identify contaminated land or
potentially contaminated land, including but not limited to asbestos contamination you are
required to notify your supervisor immediately.
COMMUNICATION
* This job requires written communication skills which enable the job holder to complete
standard forms.
* The jobholder has high visibility with customers.
* Not usually required to provide service to internal customers, other than answering
occasional queries and helping others when required and performing work in logical
sequence.
* Expected to cooperate with co-workers in creating smooth workflow, including
assisting with each other's work when necessary.
The job holder is required to interact with the following groups or individuals within and
outside the Council on a regular basis and for the purpose shown below:
* Provide and obtain information:
o Section Managers/Team Leaders
o Commercial/industrial/development representatives (eg vendors, builders, clients)
o Community organisations - service clubs etc
o Local Business
* Negotiate or persuade:
o Members of the public/residents/ratepayers
JUDGEMENT & PROBLEM SOLVING
* Problems are solved by applying standards, established practices and procedures, or
operating instructions.
* Little planning is required since activities are monitored by others.
* Broadly understand the section's goals and how the job role contributes to them. Be
familiar with Council structure, products and customers. Understand the overall
organisation's vision and direction.
AUTHORITY
* The jobholder works within detailed written or oral instructions or procedures or under
supervision.
* Decisions made by the job holder affect own work only.
* The work of the job holder influences the external environment by ensuring services
are consistent with Council standards.
* The jobholder complies with operational requirements in cooperation with or under the
supervision of other employees. Other employees or members of the public may be
affected by the employee's acts or omissions.
* The job holder has little or no responsibility for budget development.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
QUALIFICATIONS AND EXPERIENCE
* Junior role will provide in service training and development.
SPECIALIST KNOWLEDGE AND SKILLS
* Sound mathematical understanding
* Appreciation of cleanliness and food handling protocols
* Appreciation of the importance of customer service standards
* Ability to take direction and enthusiastically undertake tasks
ESSENTIAL
* An enthusiasm to provide excellent customer service within a café/restaurant
environment.
* An understanding of the operation of tools and equipment commonly utilised in a
café/restaurant environment (i.e. coffee machines, industrial washers, food preparation
and display equipment).
* Ability to initiate, plan and prioritise multi-dimensional tasks within a busy work
environment.
* Sound mathematical abilities for cash handling and transactions.
DESIRABLE
* An innovative, creative and contemporary approach to food service
* An appreciation and understanding of the role of Arts and culture in a healthy
community