Company Overview
Milestone Systems is a leading provider of data‐driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. Our People‐First mindset promotes freedom, inclusion, and togetherness.
Key Account Manager Role
Milestone Systems is seeking a dynamic Key Account Manager to manage a portfolio of large, active end‐customer accounts. In this role you will strengthen relationships, identify new opportunities, and drive business growth for an assigned territory.
Primary Responsibilities
* Strategic Account Planning: identify focus accounts, key stakeholders, and develop strategic plans.
* Customer Relationship Management: build trust, understand evolving needs, and deliver exceptional service.
* Cross‐Selling and Upselling: identify opportunities to expand services and increase revenue.
* Project and Engagement Management: ensure successful project execution and maintain clear client communication.
* Customer Needs Assessment: continuously assess client needs and tailor solutions effectively.
* Value Proposition Development: create and communicate compelling value propositions for our services and products.
What You'll Be Doing
* Lead account planning and prioritization for end customers.
* Drive business development initiatives with technology partners and Marketing.
* Proactively follow up on leads and identify new opportunities.
* Diagnose customer challenges and position relevant solutions.
* Coordinate proof‐of‐concept activities and align internal and external stakeholders.
* Monitor market trends and competitive landscape.
* Travel frequently within assigned territory and the broader South Pacific region as required.
What You Bring to the Team
* Bachelor's degree in Business or a related field, or equivalent experience.
* 10+ years of sales experience, ideally in enterprise or technical solution selling.
* Proven ability to translate complex technical solutions into customer value.
* Strong understanding of relevant industry sectors and market dynamics.
* Demonstrated success managing large enterprise accounts and exceeding targets.
* Experience in channel sales strategies and partner‐driven growth.
How We Support You
* Individual development plans aligned with career goals.
* Access to training, learning resources, and certifications.
* Flexible working arrangements.
* Supportive leadership and regular feedback.
* Opportunities for cross‐functional and cross‐regional collaboration.
* Social activities and spaces to connect with colleagues.
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