Credit Risk Analyst
Ryde - Hybrid
Month Contract | Shift Roster (7-Day Coverage)
We are seeking a Credit Risk Analyst to join the Consumer and SMB Credit Risk Operations team within a leading telecommunications organisation. This role plays a critical part in assessing credit applications, protecting revenue, and ensuring compliance with legislative and company guidelines.
Key Responsibilities:
Assess and review credit applications for new and existing customers across Consumer and SMB products
Analyse application data, credit reports, and internal systems to determine creditworthiness and risk
Conduct manual investigations, fraud checks, and cross-referencing using internal and external resources
Provide feedback to Sales and Commercial Managers to address process gaps and improve business outcomes
Audit activations outside standard guidelines, ensuring compliance with privacy, trade practices, and credit legislation
Collaborate with Credit & Fraud Risk Operations, Collections, Billing, and Customer Success teams
Maintain accurate records and documentation of all investigations and decisions
Contribute to weekly and monthly reporting on credit risk assessments
What You’ll Bring:
Proven experience in credit risk assessment, preferably within Consumer or SMB
Solid knowledge of billing, credit, and customer management systems
Understanding of relevant legislative guidelines (Privacy Laws, Credit Act, Trade Practices, TIO, ACCC)
Investigative mindset with strong analytical and problem-solving skills
Ability to manage competing priorities in a fast-paced service environment
Excellent communication skills with the ability to engage stakeholders across the business
Flexibility to work a shift-based roster covering national retail trading hours (7 days per week)
Why Apply?
Play a key role in protecting revenue and customer retention
Exposure to both Consumer and SMB credit operations in a dynamic team
6-month contract with potential to extend
Fast-paced, collaborative environment with opportunities to make an impact
J-18808-Ljbffr