Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.
As an experienced designer, you strive to ship experiences that inspire and exceed the expectations of our clients and their customers. Your work wins the hearts and minds of customers and stakeholders because you care about micro
- and macro-interactions alike.
You'll work within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design. You'll know design research techniques and service design methodologies to mould the experience, services, systems, and brands that the end-users live through products alongside clients and project stakeholders. As an experienced designer, you will be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.
**What will you be doing?**
At frog we have the privilege of helping a broad range of clients including government agencies; envision and design all aspects of their transformation agenda. At frog we're proud of the role we play in designing the citizen experiences of tomorrow and using diverse thinking to achieve a better tomorrow for all Australians.
For this opportunity, you will be joining a multi-disciplinary design team within Federal Department who is tasked with translating strategic policy agendas into holistic experiences. You will be responsible for the design of digitally enabled products and services, from early-stage idea generation until detailed design of service features and user stories in a digital product. You are expected to represent depth in the craft of experience design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver experience design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches.
**Your fellow frogs will rely on you to**:
- Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research ) collaboratively with the team
- Plan and execute system mapping, customer journeys, insights, and service specifications
- Analyse research data identifying and generating meaningful insights and behavioural patterns.
- Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience
- Facilitate workshops with heterogeneous groups of clients and stakeholders.
- Define and structure deliverables consistent with project goals
- Create presentations and design strategy documentations
- Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules
- Collaborate with product owners and leaders to drive product strategy and development roadmaps
**We want you to have**:
- A valid Baseline Security Clearance to work with Federal Government Departments is essential.
- Current or previous experience working within the Public Sector at state or federal level is preferred but not mandatory
- Minimum of 5+ years' experience designing complex service design systems for multiple touchpoints projects
- Minimum bachelor's degree in service design, business design or a related design discipline
- Strong knowledge of user-centred design processes and passionate about solving complex Service and UX challenges
- A hands-on Service Designer with skills in visual and interaction design as well
- Excellent portfolio showcasing design solutions and strategic approaches
- Ability to understand the impact of technology on design deliverables
**Let's talk about what's in it for you**
Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Wo