Join to apply for the Training and Quality Manager role at Concentrix Limited Company2 days ago Be among the first 25 applicantsJoin to apply for the Training and Quality Manager role at Concentrix Limited CompanyResponsible for managing team of QAs, Trainer, Quality Team Leader & Training Team LeaderData analysis and making designated reports/decksParticipating in internal & external calibrationsCommunication to heighten awareness and focusing on importance of positive customer experienceMaking recommendations and driving improvementEnsuring that internal policies, procedures, and compliance regulations are being followedReduce learning curve and help enhance product/process knowledge of new joiners.Ensuring that internal policies, procedures, and compliance regulations are being followedApply NowJob TitleTraining and Quality ManagerJob DescriptionRole & Responsibilities:Responsible for managing team of QAs, Trainer, Quality Team Leader & Training Team LeaderData analysis and making designated reports/decksClient & stakeholder managementParticipating in internal & external calibrationsCommunication to heighten awareness and focusing on importance of positive customer experienceMaking recommendations and driving improvementEnsuring that internal policies, procedures, and compliance regulations are being followedReduce learning curve and help enhance product/process knowledge of new joiners.Ensuring that internal policies, procedures, and compliance regulations are being followedGeneral And Specific SkillsEnsure quality based interventionEnsure that Process quality and training is delivered effectively in the stipulated timelinesEvaluate process quality and take corrective actions which should be tangibleEvaluate effectiveness of T & D interventionsImprove calibration of QA, SME and Trainers within teamProvide crisp and specific feedback to Front Line Recruitment Teams on quality of new hiresDesign and develop Quality frameworkEnsure uniform quality of training being delivered by all training teams in line with client requirementInteract and streamline channels of communications with other Functions and ClientsProvide quality floor support, feedback, refresher and corrective trainingLocation:MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language RequirementsEnglish (Required), MandarinTime TypeFull time2025-05-29If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsApply NowSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Concentrix Limited Company by 2xSign in to set job alerts for “Training And Quality Manager” roles.Quality Assurance Supervisor - Operations, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoOperations Excellence - Customer Care Partner Performance ManagementKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoQuality Assurance/ Customer Service Manager (MY & HK)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoAssistant Manager, WFM and RTM Fraud Operations | TNG DigitalWP. 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