Base pay range
A$60,000.00/yr - A$65,000.00/yr
Level 1 Support Engineer
This role offers genuine growth and learning opportunities, many of our best engineers started at Level 1 and developed into some of our strongest technical performers.
$60,000 - $65,000 salary + Super. Candidates must have full rights to work in Australia.
What will you be doing?
As a Level 1 Support Engineer, you'll be the first line of technical support for our clients, assisting with a broad range of issues across Microsoft 365, networking, and user support.
Your day will involve:
* Providing first-level technical assistance and managing tickets through to resolution
* Troubleshooting issues across M365 (Teams, SharePoint, Exchange Online) and network environments
* Supporting end‑users with software and hardware problems
* Escalating complex incidents where required while ensuring clear communication and documentation
* Performing regular system maintenance, updates, and patching
* Collaborating with senior engineers and learning across cloud and cybersecurity functions
YOU NEED TO HAVE
* A minimum of 1 year's experience in IT support or a technical environment
* Exposure to case management or ticketing systems
* Proficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online)
* Basic networking knowledge (DNS, DHCP, switches, routers, VPNs)
* Strong troubleshooting and communication skills
* A customer‑focused approach with the ability to work collaboratively
IT'S NICE TO HAVE
* Experience working within an MSP
* Industry qualifications in Information Technology or equivalent experience
* A proactive attitude toward learning and professional growth
To apply, click the link or email your CV to. For more information, call .
Key Skills
Windows, Office 365, Networking, Active Directory
Location: East Melbourne, Victoria, Australia.
Position posted 4 days ago.
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