Content Administrator
Temporary Full-Time Opportunity until June 2027
Location: Negotiable across NSW (subject to campus availability)
Salary: $91,081 - $100,536 salary package (includes base salary $80,246 - $88,576, plus superannuation and annual leave loading)
About the role
As a Content Administrator, you will play a critical role in supporting the delivery of digital content across a range of systems and publishing platforms, for both internal and external customers. Working within a high-volume content team, you will be responsible for reading, uploading, updating, and publishing content across a variety of enterprise systems, including Sitecore (website), PeopleSoft, eBS, Curms, eChecklist, ServiceNOW, Oracle Service Cloud (CRM), SharePoint, Jira, Confluence, and Optus SMS. Your role will involve navigating system integrations, troubleshooting issues, and ensuring content is delivered seamlessly to meet operational and business needs. You will maintain templates and guidelines, follow approved processes and workflows, provide basic system support, contribute to improvements, and work with teams to ensure content is accurate, consistent, and published on time.
Our team produces approximately 30,000 pieces of content annually, including course information and other general website content, incident and emergency communications, staff and student knowledge, student emails, and SMS communications.
About You
You will thrive in this role if you enjoy working in a fast-paced, high-volume environment and take pride in delivering accurate and timely digital content. You are highly organized, detail-oriented, and enjoy solving technical challenges to support team objectives.
You will be a collaborative and proactive team member who is technologically savvy, with demonstrated experience working across a wide range of digital platforms and enterprise systems. Your ability to manage competing priorities and deadlines, and communicate clearly with stakeholders, will ensure content is published efficiently across multiple platforms, directly supporting business outcomes.
Qualifications
* Certificate IV in relevant discipline or equivalent skills, knowledge and industry experience.
* Experience using corporate systems for document or data management (e.g. EBS, PeopleSoft, SharePoint, Customer Relationship Management (CRM) systems, Content Management System (CMS)).
Highly regarded
* Experience using reporting tools and/or dashboards, such as Power BI.
* Experience using project management tools, such as Jira and Confluence.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
Child-related position
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‐employment process.
Eligibility
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
Location
Location is negotiable across our TAFE NSW campuses. Preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
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