We're looking for an Account Manager at Lightspeed, where you'll join our APAC Hospitality Sales team and be responsible for managing inbound sales for hospitality venues in the APAC market. Your role is to work closely with a wide range of merchants to build rapport, understand their objectives, and ensure they get the best solutions possible to achieve their goals.
What you'll be doing:
* Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customer's needs and preferences
* Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction
* Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
* Demonstrate software solutions to customers, from core POS products to modules and upgrades
* Responsible for reactive upsell from inbound sales and expansion of monthly recurring revenue
What you need to bring:
You will be stepping into a supportive and collaborative team that celebrates both team and individual success.
* Experience in an account management, sales development representative or similar role carrying a sales quota
* Understanding of solution-based consultative sales in a SaaS environment
* Ability to use Salesforce.com and other technologies to manage and organise pipeline
* Entrepreneurial approach; you work smarter not harder
* Good time management with strong organisational skills
Benefits:
* A flexible work environment that empowers you to do your best work
* A culture that celebrates performance
* The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
* Career-defining opportunities
* Lightspeed share scheme (we are all owners)
* Unlimited paid time off policy
* Flexible working policy
* Health and wellness benefit of $500 per year
* Mental health online platform and counselling & coaching services
* Paid leave and assistance for new parents
* LinkedIn Learning license
* Incredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the day
* Weekly catered lunches for the entire office
* Dedicated Wellness Room for your physical and mental health needs, during working hours
* Exciting events hosted regularly by our Melbourne Culture Club
* Awesome office space located in Southbank, VIC
* Dog friendly environment
Equal Employment Opportunity Statement
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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