1300Tempfence is seeking a Hire Team Leader / Senior Customer Service Representative to join our Sydney team. This dual-function role combines hands-on customer service with day-to-day team leadership. You will support the Hire team, manage customer enquiries and escalations, monitor team performance, and ensure our customers continue to receive a high level of service. Reporting to the Operations Manager, this role is ideal for someone with strong customer service experience who is ready to step into a senior or leadership position. What you will be doing Overseeing the day-to-day activity of the Sydney Customer Service / Hire team Monitoring team workloads, phone reports, email KPIs and outstanding tasks Supporting weekly Hire team meetings and monthly team incentives Acting as an escalation point for customer enquiries, complaints and disputes Managing high volumes of customer enquiries via phone and email Assisting with incoming and outgoing calls and emails as required Maintaining accurate customer records using company systems and processes Completing reporting and general administration, including re-hires and collections Working closely with Operations and Sales to support customer requirements Assisting with operational issues when required About you To be successful in this role, you will bring: Previous team leader or senior customer service experience, highly desirable Proven experience delivering excellent customer service Strong communication skills, both written and verbal Excellent organisation and time management skills Ability to stay calm and professional when handling difficult customer situations Strong attention to detail and ability to manage competing priorities Confidence using Microsoft Office and ability to learn new systems A patient, personable and attentive approach Motivation to work in a fast-paced environment Why join us? At Ready Industries, we are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products and processes, so we can GO out there and deliver the best customer experience. This is a great opportunity to step into a senior role where you can support a busy team, build your leadership experience and contribute to the success of a growing national business. Apply now If you are an experienced customer service professional looking for your next step, we would love to hear from you.