The Role
Our Member Services Officers are the heart of our business providing key services such as Reception, Sales, Child Minding and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.
The primary responsibility of our Member Services Officers is to deliver first class customer service ensuring it is in line our Mission, Vision and Values.
The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals
Your key responsibilities include:
- Provide excellent customer service to all customers, both in person and over the telephone
- Apply sound cash handling principals and use of Point of Sale (POS) systems
- Prospecting, touring, closing and getting referrals for future sales.
- Achieve team goals and targets as set out by the Assistant Club Manager and the Club Manager.
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Childminding:Providing quality care and supervision for children while their parents and guardians utilise our facilitiesCaring for children from 6 weeks to 12 years oldEngaging in age-appropriate play with the children (art & craft, floor play etc)Helping children with their drinks / snacks as provided by parents and guardiansCleaning up any spilt foodAssist with toileting when requiredPacking up at the end of each shift including wiping down all toys and surfacesForm strong relationships with our families
Essential:
- Current First Aid, CPR and Working With Children Check (NSW).
- Must be available mornings / evenings, weekends, Public Holidays and school holidays
Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!
Required Skill Profession
Other Personal Care And Service Workers
📌 Member Services Officer including Child Minding
🏢 Belgravia Leisure
📍 Coffs Harbour