Location: Shortland Waters Retirement Living – 33 Shearwater Drive, Shortland, NSW, 2307
Opportunity: Permanent part-time – Monday - Thursday 8am-3:30pm
Reports to: Community Manager
The Opportunity
Shortland Waters Retirement Living is a vibrant retirement community just 10km away from the heart of Newcastle. This position offers a chance to join a developing community with stunning onsite facilities and exciting future plans. As an Assistant Community Manager, you will work closely with the Community Manager and residents to ensure smooth day‐to‐day operations of the community, supporting residents' independence, activity and overall quality of life. This highly resident‐facing role includes a variety of operational and administrative duties.
Your Impact
* Assist with ongoing daily operations, including safety, security, maintenance/facilities, and compliance checks
* Serve as the first point of contact for residents and respond to their queries, suggestions, and concerns
* Provide regular operational feedback and escalation items to the Community Business Manager
* Liaise with a range of internal and external stakeholders, including resident family members, contractors, suppliers, and corporate office departments
* Complete general administrative tasks such as email and phone communication, reception duties, auditing, and incident recording
Why Aveo?
* $58K package incl. super (pro rata)
* Permanent part‐time position with the opportunity to enter a growing sector
* Paid Parental Leave and Purchased Annual Leave options
* Two (2) additional \"All About Me\" leave days per calendar year
* Annual salary reviews and annual bonus incentive scheme
* Employee Referral Program and Employee Assistance Program
* Discounts to Health Insurance and Retail & Leisure partner providers
* Opportunities for further career progression
What You'll Bring
* Prior experience in a front‐line operations or administration role (e.g. Hospitality, Hotel or Office Manager)
* Strong teamwork skills and a great sense of humour for a fun, welcoming community
* Excellent people, communication and stakeholder skills with a self‐motivated mindset
* A passion for improving customer engagement, KPI performance and resident satisfaction
* Proficient knowledge of Microsoft Office (Word, Outlook, Teams, Excel, PowerPoint)
* Two (2) COVID‐19 vaccinations (required)
Who We Are
As a leader in retirement living, Aveo has 30 years of experience and is owned by The Living Company. We support our customers' independence with a holistic range of services across 60+ diverse communities and 10,000 residents nationwide. Our team of over 1,000 caring, friendly members is united by core values of Kindness, Care and Respect, and together we create thriving communities for retired Australians.
What's Next
Apply now and take the first step in bringing your passion to life! We are ready to welcome you.
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.
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