Customer Support Coordinator (Pre-Site) - Shepparton
Calling all Customer Support professionals in Shepparton… THIS IS A ONCE IN A LIFETIME ROLE
Metricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian families.
Based in our friendly, family-oriented Shepparton Office, you will work within the busy Pre-Site Operational Customer Support team, supporting our customers through their pre-build process. You will also collaborate closely with internal teams such as Drafting, Estimating, Studio M, and Permits to ensure smooth site commencement.
Reporting to the Customer Service Manager, your responsibilities will include:
1. Managing customer expectations effectively and keeping them informed about the status of their home during the pre-construction phase.
2. Delivering exceptional customer service and maintaining strong customer relationships.
3. Providing regular updates to your customers.
4. Maintaining high accuracy in recording customer project details.
5. Liaising with drafting, estimating, studio, and external suppliers, and coordinating client variations when necessary.
6. Ensuring customer quality control through professional communication, accurate data entry, and report compilation.
7. Developing comprehensive knowledge of Metricon products, services, and processes to confidently interact with clients.
8. Assisting with all tasks related to Customer Support.
Metricon offers:
* A dynamic work environment where no two days are the same.
* Supportive management culture where your contributions matter.
* Clickhome Database training.
* Ongoing learning and development opportunities to enhance your skills.
* Being part of Australia's largest and #1 Home Builder for nine consecutive years.
* Mentoring opportunities, role progression, competitive salary packages, and attractive housing discounts on our award-winning homes.
* Programs promoting physical fitness, nutrition, mental well-being, including free flu vaccinations.
* Access to our confidential LifeWorks support program for coaching and personal challenges.
* Exclusive discounts on building, trade, retail, and other brands through our rewards platform.
The ideal candidate will have:
* Experience in account or customer management, preferably within residential building or similar fields.
* Understanding of residential construction contracts and plans, either through direct experience or related work.
* Proven success in a dynamic, multi-channel customer service environment with a focus on excellence.
* Ability to troubleshoot and meet deadlines effectively.
* Strong client needs analysis and solution generation skills.
* Intermediate proficiency in Microsoft Word and Excel.
* Excellent organizational skills with the ability to multitask.
* A GREAT ATTITUDE
If you believe you possess the knowledge, skills, and experience to excel in this role, please apply with your Cover Letter and Resume. This role requires a national police check to be undertaken by the successful candidate.
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