The Business Banking Contact Centre supports a range of business customers' financial needs to move their businesses from today into tomorrow. Our Business Banking team provides invaluable support to our frontline Relationship Managers as the first point of contact for our business and private banking customers.
About the role
You'll be joining the Business and Private Banking (BPB) team – a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.
As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and merchant facilities.
What we are looking for
* Previous customer service experience and exceptional customer service skills is essential
* Finance experience or an interest in banking is desirable
* Someone who thrives in a busy environment
* Having a resilient nature is essential in this role
* The ability to master different technologies and multitask
Roster
Our customers are at the centre of everything we do. To be there for them every step of the way we need you to commit to a rotating roster operating between the hours of:
* Monday - Sunday
* 7.00am-10.00pm
* You will need to be available to work weekends on a regular basis (every 3-6 weeks)
Training
Training commences on Monday 27 July with all new starters undergoing 4 weeks of mandatory full‐time training in the office Monday to Friday 9‐5pm.
Also note that this role is a rotating roster which does not work well with face‐to‐face university timetables.
Working with us
Whether you're passionate about customer service, driven by data or inspired by creativity, a career with CommBank is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We're driven by our values and supported to share ideas, initiatives and energy. Making a positive impact for customers, communities and each other is part of our everyday.
Career progression
This role is something you can really sink your teeth into, and most people stay in it for over 12 months. If you live the values and demonstrate the required capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We'll help you find the next step that's right for you and enable you to be the best you can be.
Internal applicants
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through the internal system to submit a valid application. We're keen to support you with the next step in your career.
Accessibility
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