Our goal is to create a brighter future for everyone.
In this role, you will act as the subject matter expert (SME) for our Store Order and Fulfilment (SOF) and Distributed Order Management (DOM) platforms hosted by Manhattan Associates.
As an SME, you will be responsible for administering, configuring, and maintaining fulfilment systems to meet evolving business needs.
You will provide Level 1 and 2 support, ensuring operational stability, and drive configuration improvements that align with business requirements.
This is a hands-on technical role ideal for someone who thrives in fast-paced environments and enjoys solving complex problems.
Key Responsibilities:
* Acting as the SME for Manhattan Associates SOF and DOM platforms
* Administering, configuring, and maintaining fulfilment systems
* Providing Level 1 and Level 2 technical support
* Collaborating with internal teams to ensure system stability and performance
* Recommending and implementing system enhancements
* Documenting technical solutions and configurations
* Participating in the assessment of new technologies
* Supporting agile delivery and service management practices
* Identifying opportunities for automation and continuous improvement
Requirements:
* 3–5 years of experience in a system administration or similar technical role
* Proven expertise supporting Manhattan platform
* Strong understanding of cloud infrastructure
* Demonstrated experience in agile delivery using SCRUM and/or KANBAN
* Excellent problem-solving and documentation skills
* Understanding of the retail landscape and order management systems