Overview
Customer Success Onboarding Manager - SAP LeanIXWe help the world run better.
At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Your future role
You will be the trusted partner guiding new customers through their onboarding journey with LeanIX.
You will ensure a seamless start by managing the planning, execution, and delivery of onboarding activities while fostering strong relationships with customers and internal stakeholders.
Responsibilities
Lead and deliver onboarding programs through webinars, workshops, and dedicated sessions.
Manage customer expectations, project scope, and resources to achieve successful outcomes.
Coordinate technical and non-technical resources across internal teams.
Track and communicate project status, risks, and issues to stakeholders at all levels.
Handle customer escalations and ensure timely resolution.
Improve onboarding processes and contribute to scalable best practices.
Act as a liaison between sales, customer success, and product teams.
Stay up to date with LeanIX products and translate customer feedback into enhancements.
Identify opportunities for additional value and growth within customer accounts.
Profile
3+ years' experience in a consulting or customer-facing role in IT management projects (B2B).
Proven ability to manage multiple projects of varying complexity.
Strong communication skills in English (spoken and written, including technical vocabulary).
Additionally, Japanese language skills are an advantage.
Experience working in technical roles with enterprise customers or partners.
Understanding of IT organizations, application development, and IT operations.
Knowledge of Enterprise Architecture and / or LeanIX solutions is a plus.
Location : Australia, Japan or SEA.
About the team
Our Customer Success organization is the cornerstone of client relationships at SAP LeanIX.
We strive for best-in-class retention, scalable processes, and consistently excellent customer experiences.
By joining us, you will contribute to our mission of becoming a trusted advisor, empowering clients to focus on their purpose and succeed as best-run businesses.
We are committed to building a diverse and inclusive team and welcome individuals who want to make a real impact.
Equality and Access
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
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