Training Specialist - Regional Operations
We are seeking a skilled Training Specialist to join our regional operations team. This role will involve collaborating with various stakeholders to develop and implement strategic training solutions for our Global Forwarding operations staff.
Duties and Responsibilities:
1. Design and Deploy Training Solutions: Identify the need for, design, and deploy appropriate training solutions for Global Forwarding development initiatives of desk level staff, modal leaders, and GF Corporate teams.
2. Collaborate with Regional Training Contributors: Collaborate with regional training contributors in aspects related to the Global Operations Training Program.
3. Deploy Onboarding Programs: Deploy all aspects of the Global Forwarding Onboarding Program in the development of regional operations staff ensuring a consistent training strategy.
4. Support Technology and Operations Process Changes: Work with the Business Process Optimization Team, Compliance Team, and Technology Team to support technology and operations process changes.
5. Design Process and Technology Solutions: Design process and technology solutions, follow testing requirements related to User Acceptance Testing (UAT), and identify the need to revise or add additional testing scenarios as needed.
6. Develop Global Forwarding Trainings: Design and deliver Global Forwarding related web-based learning, instructor-led courses, workshops, and other various Global Forwarding trainings utilizing our organization's Learning Management System.
7. Provide Retraining: Provide re-training to branch modal teams and modal leadership as identified by Business Process Optimization Team and/or Compliance Team audit findings.
8. Maintain Operations Resource Documentation: Develop, maintain, and publish quality accessible operations resource documentation, e.g. Job Aids, Responsibility Guides, Users Guides, and Standard Operating Procedures.
9. Be an Active Member of the Regional Training Team: Be an active member of the Regional Training Team, attend regular web meetings, and contribute to team project assignments.
10. Develop Global Forwarding Training Templates: Develop Global Forwarding training templates and adhere to Global Forwarding operations knowledge site publication standards.
11. Promote Availability to Accessible Quality Opportunities: Promote availability to accessible quality opportunities related to freight forwarding and industry professional development.
12. Oversee Internal Training and Support Queue: Oversee the internal training and support queue, ensuring timely and accurate responses to operations staff questions, escalating issues as needed.
13. Assist with Development of Other Training Team Members: Assist with the development of other training team members, design and develop knowledge documentation.
14. Design and Deploy Training Surveys: Design and deploy training surveys as needed, assist with reporting survey results, and collaborate with the leadership team to redesign solutions as identified.
15. LMS Administration Rights: Assume LMS Administration rights and comply with enterprise guidelines.
Required Skills and Qualifications:
1. Education: High School Diploma or Graduate Degree or equivalent.
2. Experience: Minimum 6 years of Global Forwarding Operations/training experience.
3. Advanced Proficiency in Microsoft Office Suite: Advanced proficiency in Microsoft Office Suite of programs.
4. Strong Multi-Modal Product Knowledge: Strong multi-modal product knowledge.
Benefits:
We offer flexible work arrangements to support a work/life balance along with a broad range of career development opportunities. Our experienced and passionate team works collaboratively to deliver smarter solutions for our clients. We have access to our well-regarded Employee Assistance Program and participate in our Robinson Cares program, which allows us to give back to the community.
Other Duties or Responsibilities:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.