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Head of customer experience development

Sydney
beBeeCompliance
Posted: 19 August
Offer description

Senior Manager, Open Data

The Commonwealth Bank is looking for a Senior Manager to join its Open Data & Identity team.

* The role involves delivering Open Banking and Digital Identity solutions that enable the Group to provide data-driven personalised experiences and insights to customers and communities.

You will be part of the Open Data & Identity team, supporting all squads in the Open Banking Crew to meet various objectives.

* Ensure compliance with Open Banking (Consumer Data Right Rules) and Digital ID (ConnectID Scheme Rules)
* Contribute to advocacy and regulatory engagement deliverables and communications.
* Optimise product data analytics and insights for measuring product performance.
* Develop and optimise business processes to achieve customer-centric and sustainable compliance.
* Manage initiatives with business and technical stakeholders to ensure safe data sharing to and from third parties.
* Contribute to Open Data strategy initiatives, including research, management papers and workshops.


Key Responsibilities

* Support the Executive Manager, Open Data and Identity Crew in the delivery of regulatory initiatives required under the Consumer Data Right (CDR) legislation.
* Lead and execute multiple prioritised initiatives to achieve business outcomes in collaboration with business and technical teams.
* Identify, develop and drive product and process development opportunities that are customer centric, reduce risk and improve productivity.
* Prepare and uplift Crew documentation, including Standard Operating Processes.
* Develop and maintain strong internal relationships with key technical stakeholders across frontline, technology, risk and operations.

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