Key Responsibilities
1. Provision of IT support services, level 1 tickets
2. Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues.
3. Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
4. Monitoring and maintaining computer systems and networks
5. Efficiently and accurately log, prioritize, and manage support tickets using a ticketing system
6. Providing technical support to the branch (this may be in person or over the phone)
7. Keep inventory of all equipment, software, and license users.
8. Testing new technology and training users
9. Active participation in the implementation of new IT solutions and services
About You
10. 2 years Helpdesk experience preferred
11. Degree qualifications in Information Technology or equivalent (preferred)
12. Intermediate computer hardware and software installation skills
13. Intermediate problem-solving skills
14. Knowledge in the distribution and disposal of classified data/documents/devices
15. Determining customer needs and establishing service solutions and forecasts
16. Maintains a positive and optimistic attitude
17. Communicates effectively and appropriately with others
Our Offer
Why you should join Liebherr’s family?
At Liebherr-Australia, we’re committed to looking after you, with some great benefits including (but not limited to):
18. A culture of reward, recognition and celebration
19. Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL
20. Corporate Health Insurance | Novated Lease | Travel Club
21. Liebherr One Hub – Employee discount portal for great savings
22. Financial stability | annual reviews | service & manager rewards | career progression
23. Training programs and opportunities to ensure your continued growth
24. Soft skills and Leadership training programs
How to apply