Key Roles and Responsibilities:
* You will act as the primary point of escalation for guest concerns, conflicts, emergencies and incident response.
* This position oversees Front Office and overall hotel operations during your shift to ensure smooth service at all times.
Main Tasks
1. Act as a leader who keeps Front Office operations flowing throughout shifts.
2. Oversight involves ensuring efficient hotel service while prioritizing guest-focused care.
3. Maintain control in situations involving guest emergencies or conflict escalations.