What You'll Do
* Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
* Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
* Understand customer needs by listening with empathy and providing personalised solutions that make their day.
* Support customers through all types of enquiries, from general questions to complex challenges, using calm communication and effective de‐escalation.
* Work closely with your team to create a warm, welcoming, customer‐first environment where memorable moments happen.
* Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day‐to‐day operations.
What You Bring
* Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
* Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
* Problem‐Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
* Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
* Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.
What's in it for you?
* Competitive remuneration and access to exclusive discounts.
* Make life easier (and more affordable) with at least 25% off Optus products and unique shopping discounts with our retail partners.
* Direct your own development and build future‐ready skills with Optus U's industry‐focused micro‐credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through people‐led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, 24/7 — in person, by phone, SMS, or video.
* We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.
Equal Employment Opportunity Statement
We are committed to ensuring that our application process provides an equal employment prospect to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
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