Total Ventilation and Hygiene Services – Rockhampton QLD
TVH is Australia's leading national mechanical (HVAC), electrical, fire, hydraulic, and general maintenance service provider.
Job Description
We are seeking an experienced and highly organised Regional Manager to oversee our Central and North Queensland operations.
About the Role
* Support schedulers, Service Supervisors and technicians in achieving their goals aligned with business objectives.
* Ensure all teams meet or exceed customer Key Performance Indicators through effective communication and proactive customer engagement.
* Monitor and own financial results for your region.
* Become the face of the region for our customers, the first person for them to call.
* Foster strong cross-functional collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability.
* Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes.
* Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning.
* Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution.
* Champion a positive workplace culture focused on employee development, high performance, and accountability.
* Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth.
* Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies.
About You
* Extensive leadership experience managing multi-disciplinary operational teams.
* Strong commercial acumen with a track record of driving profitability and growth.
* Proven ability to deliver high levels of customer satisfaction in a service-oriented environment.
* Excellent communication, negotiation, and stakeholder management skills.
* Experience with financial reporting, budgeting, and workforce planning.
* Background in HR management including recruitment, performance management, and employee relations.
* Proficient in operational dashboards, CRM, and scheduling software.
* Strategic leadership and vision.
* Results-driven with strong commercial focus.
* Exceptional interpersonal and communication skills.
* Problem-solving and decision-making aptitude.
* Ability to foster collaboration across diverse teams.
* Resilience and adaptability in a fast-paced environment.
* Commitment to continuous improvement and quality standards.
What We Offer
* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.
* The chance to make a real difference in the lives of our customers.
* A competitive salary and benefits package.
* A team that values diversity, equity, and inclusion.