Overview
Minor Hotels is one of Australasia's largest accommodation providers, with over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands—Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli—span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Position
Oaks on Brisbane River City Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.
Key Responsibilities
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details
* Rotating roster across Monday to Sunday
* Shift times scheduled within 7:00am to 11:00pm
Hourly Rates
Monday - Friday: $26.70 per hour Saturday: $33.38 per hour Sunday: $40.05 per hour
Qualifications
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
* Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Additional Information
What we offer includes a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
* Career Growth: Learning and development programs to boost your career.
* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
* Global Perks: International accommodation discounts across our hotel brands.
* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
* Generous Leave: Parental and birthday leave.
* Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business. We are a dynamic organisation dedicated to delivering exceptional guest experiences, investing in your skills, and fostering a workplace culture that celebrates innovation, collaboration, and personal growth.
Eligibility
Currently, we are only accepting applications from candidates who have working rights within New Zealand.
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