Job Description
We are seeking a highly skilled and experienced Level 2 Service Desk Engineer to join our team. As a key member of our technical support team, you will provide remote, onsite, and phone support to clients across Australia.
* Provide high-quality technical assistance to clients through various channels.
* Act as an escalation point for junior engineers, providing guidance and support as needed.
Key Responsibilities
1. Identify, diagnose, and resolve end-user-related requests in a timely and efficient manner.
2. Develop and maintain strong relationships with clients, providing exceptional customer service at all times.
3. Work collaboratively with the team to achieve shared goals and objectives.
Requirements and Qualifications
* Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
* Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
* Experience working with Microsoft platforms and applications in commercial environments.
* Advanced knowledge of server operating systems, including Windows Server.
* Ability to operate within a virtual environment (VMWare, Hyper-V).
Desirable Technical Skills
* Experience supporting or knowledge of Citrix-based platforms and environments.
* Advanced knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
* Exposure to cloud products such as Office 365, Entra ID, Intune, and AWS.
* Knowledge of networking and associated technologies, including Fortigate and Cisco Meraki firewalls.