Job Opportunity
This role is a temporary position with a possibility of extension, allowing you to work in a dynamic environment and support customers experiencing significant life events.
You will coordinate with external stakeholders to efficiently lodge and manage claims and inquiries, providing subject matter expertise to customers on effective complaints management processes.
Key activities include:
* Coordinating with external stakeholders to efficiently lodge and manage claims and inquiries;
* Providing subject matter expertise to customers on effective complaints management processes;
About You
For this role, we are looking for someone with the following skills and qualifications:
* A strong technical background in the insurance claims industry is advantageous;
* Excellent phone conversation skills are required, along with the ability to effectively communicate, listen, and resolve customer enquiries;
* Demonstrated resilience and empathy towards customers is essential.
Benefits
This opportunity offers the chance to work in a high-energy environment, assisting customers during significant life events.
The successful candidate will have the opportunity to develop their skills and knowledge in the insurance claims industry, while working collaboratively with external stakeholders.