ERP APPLICATION SUPPORT ANALYST | Sydney (St Leonards)
Are you an experienced applications specialist who loves solving problems, improving systems, and helping teams work smarter?
Join Hamilton Island's IT team as our ERP Application Support Analyst, based in our Sydney office at St Leonards, supporting and enhancing our enterprise-wide TechnologyOne ERP platform - the digital backbone of one of Australia's most iconic island destinations.
This is your chance to play a key role in optimising critical business systems that keep our resort running smoothly — from Finance and Supply Chain to Enterprise Asset Management (EAM) — all while contributing to an environment that values teamwork, innovation, and continuous improvement.
Why you'll love working with us
Convenient St Leonards location close to transport, cafés, and amenities
Work from home every Friday for the perfect work-life balance
Be part of an exciting digital transformation across one of Australia's leading resort operations
Supportive and collaborative culture within a values-led organisation
Free on-site gym and subsidised fitness classes
Discounted accommodation, tours, and dining on Hamilton Island
Career growth and professional development opportunities across the wider Hamilton Island Group
Where you'll make an impact
Reporting to the Business Application Support Manager, you'll provide both functional and technical support for Hamilton Island's TechnologyOne ERP system.
You'll work closely with business teams, IT specialists, and vendors to ensure system stability, maintain data integrity, and deliver a seamless user experience.
You'll be at the centre of our ERP transformation, helping drive the transition to TechnologyOne CiA (cloud/web), optimising business processes, and supporting automation and integration initiatives that enhance operational efficiency across the resort.
Job responsibilities
Provide Level 1 and Level 2 support for Technology One ERP modules, addressing user incidents, service requests, and system errors within agreed SLAs.
Investigate and resolve data, configuration, and integration issues between Technology One and related systems (e.g. POS, PMS).
Manage user access, security, workflows, and process rules according to business policies.
Monitor ERP system health and performance, proactively identifying and addressing issues or escalating to vendors as needed.
Perform and document data uploads, imports, and catalogue updates while maintaining data quality.
Support automation, reporting, and optimisation initiatives across ERP modules.
Participate in UAT for upgrades, patches, and new feature releases; coordinate with vendors or internal teams to deploy changes.
Maintain accurate support documentation, FAQs, knowledge base articles, and change logs.
Support post-implementation reviews and embed improvements into BAU operations.
Investigate root causes of recurring issues, recommend process improvements, and participate in continuous improvement of system usability and business processes.
Provide occasional after-hours support during major releases or incidents as required.
What we're looking for
You are a proactive, detail-oriented applications professional who thrives on solving problems and making systems work better.
You combine strong technical and functional knowledge of ERP systems with a passion for helping people use technology effectively.
You're equally comfortable diving into data and configurations as you are collaborating with finance, supply chain, or asset teams to understand their needs.
You take ownership of issues, communicate clearly, and bring a continuous improvement mindset to everything you do.
To be successful, you'll need
Bachelor's degree in Information Technology, Computer Science, Business Systems, Accounting, or a related field (Essential)
2+ years' experience in an ERP or application support role within a complex business environment (Essential)
Hands-on experience with Technology One (Finance, Supply Chain, EAM, or similar ERP systems) (Essential)
Familiarity with ITIL incident management, problem management and change management processes (Essential)
Understanding of data integrity, system integrations, and database concepts (SQL experience advantageous) (Essential)
Experience with Technology One SaaS platform (Desirable)
Exposure to Supply Chain Management, understanding of Procure-to-Pay, Inventory, and Procurement processes (Highly desirable)
Knowledge of service management frameworks (e.g. ITIL) (Desirable)
Experience with system upgrades, integrations, and module implementations (Desirable)
Exposure to hospitality, tourism, or service industry environments (Desirable)
Technology One module certification or ERP-related accreditation (Desirable)
Skills and Attributes
Professional presentation and service-oriented demeanour
Strong written and verbal communication skills
Strong analytical and troubleshooting skills
Self-starter with a collaborative, proactive approach
Ability to work under pressure and manage competing priorities
Enthusiastic, adaptable, and committed to continuous learning
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember.
Apply now
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