Senior Client Services Officer - Court Services
Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.
Employment Type: Ongoing full-time
Salary: from $84,659 to $92,701 per annum
What you'll do
Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.
Located in the local court, the Senior Client Service Officer provides complex administrative services to meet statutory obligations and delivers high quality and professional services to clients.
The role supervises a small team, provides guidance and effectively allocates resources to meet the Department's requirements.
The role may be required to perform some quasi-judicial and procedural functions.
What we're looking for
* Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment. Click here for more Information about accepting a role within Court Services.
* A passion for delivering excellent client service in a high-volume environment.
* Strong communication skills and the ability to explain complex information in plain language.
* Experience managing, developing and motivating a team.
* Knowledge and demonstrated ability to apply relevant court policies/procedures.
* High quality customer service skills with a professional and ethical manner.
* Circuit and relieving staff are required to possess a current Australian Drivers Licence and be willing to travel between Grafton and Kempsey, this may include overnight stays.
To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
· A challenging and rewarding career
· Flexible, autonomous work environment
· Competitive pay and conditions
· Training and development opportunities to build and maintain capabilities
· Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us .
Make a Real Difference Every Day
Join the Department of Communities and Justice (DCJ) and be part of a team that helps people navigate the justice system with empathy, clarity, and professionalism—making your role essential to delivering fair and accessible justice services.
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).
Applications close 7th August 2025 at 11:59pm
For more information about the role or what it's like to work for DCJ, please contact Fleur Greedy at (emailprotected)
If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on (02) 9765 3526 or email the recruiter
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
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Unlock job insights
Salary match Number of applicants Skills match
Government & Defence More than 10,000 employees
The Department of Communities and Justice (DCJ) was formed on 1 July 2019 when the NSW Government brought together the departments of Family and Community Services, and Justice. DCJ is the lead agency in the Stronger Communities Cluster, which aims to create safe, just, inclusive and resilient communities through its services.
The department enables services to work together to support everyone's right to access justice and other help for families, and strengthen the promotion of early intervention and inclusion, with benefits for the whole community.
The Department of Communities and Justice (DCJ) was formed on 1 July 2019 when the NSW Government brought together the departments of Family and Community Services, and Justice. DCJ is the lead agency in the Stronger Communities Cluster, which aims to create safe, just, inclusive and resilient communities through its services.
The department enables services to work together to support everyone's right to access justice and other help for families, and strengthen the promotion of early intervention and inclusion, with benefits for the whole community.
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What can I earn as a Client Services Officer
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