Description
AWS Professional Services teams help customers succeed using AWS technologies, including Generative AI. The AWS Amazon Quick Customer Success Team (Q‐CST) members leverage deep knowledge of AWS services and market trends to propose, architect, and implement transformational solutions for customers. Amazon Quick Strategists are dynamic professionals who architect and propel customer success, guiding organizations from proof‐of‐concept to full‐scale production implementation of Amazon Quick. They craft strategic roadmaps, navigate interactions with leadership, and build trust with stakeholders to identify high‐impact use cases and drive measurable ROI.
Key Responsibilities
* Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization
* Orchestrate high‐level discussions on complex industry‐specific business and technical concepts, fostering alignment among C‐suite executives, line managers, and technologists
* Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Quick and our Gen AI offerings to uncover high‐impact business value opportunities
* Support delivery teams with hands‐on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed
* Cultivate and maintain strong, trusting relationships with customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners, and regional organizations
* Stay informed on Amazon Quick service updates and advancements in generative AI technology through continuous learning and industry engagement
* Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions
Basic Qualifications
* 8+ years of cloud architecture and solution implementation experience
* 7+ years of external or internal customer‐facing, complex and large‐scale project management experience
* 8+ years of working with Data & AI related technologies, including AI/ML, GenAI, analytics, database, and/or storage experience
Preferred Qualifications
* 7+ years of working with or evaluating AI systems experience
* 7+ years of highly scalable systems experience
* Experience representing and advocating for a variety of critical customers and stakeholders during executive‐level prioritization and planning
* Experience with vertical industry sales and delivery work of contemporary services and solutions
* Experience in business development including complex agreements with integrators and ISVs
* Experience with international sales and delivery work with global Fortune 500 enterprise customers and partners
About the Team
AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Equal Opportunity Employer Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Acknowledgement of Country
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Company – Amazon Web Services Australia Pty Ltd
Job ID: A10435106
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