Job Description
Pullman Adelaide represents one of Accor Hotel's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none.
Key Responsibilities:
* Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
* Participate in training and development programs to enhance skills and capabilities.
* Promote Accor Loyalty programs.
* Recognize Loyalty members as Royalty.
* Promote and up-sell hotel facilities through strong product knowledge.
* Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
* Maintain procedures in relation to credit and cash transactions and accounting documentation.
* Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.
* Guest services: Valet parking, assistance with luggage, booking activities.
Requirements:
* Previous Guest Service Agent/Porter/Valet experience in a hospitality environment preferable but not essential.
* Excellent communication skills and a strong attention to detail.
* An understanding of the region, our competitors and suppliers is desirable.
* A passion for customer service along with a strong desire to achieve goals and targets.
* Flexibility with regards to shifts, ability to work rotating rosters including mornings, nights & weekend shifts.
* Computer literate. Opera PMS experience is an advantage, however not essential.
* Impeccable grooming and presentation.
* Excellent phone manner and organisation skills.
* Full, clean and current Australian driver license with the confidence to drive both manual and auto vehicles is a must.
What We Offer:
* All Heartsist Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage).
* Learning programs through our Learn your Way Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face).
* Opportunity to develop your talent and grow within your property and across the world.
* Ability to make a difference through our Corporate Social Responsibility activities.
* Duty Meal.
* Discounted car park.
* Laundered uniform.
Careers at Accor:
We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. Discover the life that awaits you at Accor.