**POSITION NUMBER**
3967
**DEPARTMENT**
Business & Construction Higher Education (HE)
**ROLE TYPE**
Non-teaching
**JOB TYPE**
Full time, Part time
**CONTRACT**
Ongoing, Fixed term
**LOCATION**
Epping, Fairfield, Preston
**APPLICATIONS CLOSE**
14 March 2025
**COURSE ADMINISTRATOR**:
- **Annual Salary: $59,804 - $64,577 + Superannuation**:
- **Multiple positions available. Fixed Term (up to 18 Months)/Ongoing. Full/Part Time**:
- **Join us at MP, where we offer flexible working arrangements and a supportive environment. These roles are based at our Preston, Epping and Fairfield Campuses, conveniently located near public transport. We provide secure onsite parking, an onsite cafe, and are just a short walk from a local shopping centre.**
**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.
At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.
**About the Role**:
The purpose of this position is to work as part of the Higher Education Directorate's administration team, working in a flexible and collegiate manner to ensure the institutes policies and procedures are implemented, and that efficient and effective administration is provided and dealings with employees and the public is professionally undertaken. The position incumbent will work as part of a team that provides administrative support across the Higher Education Directorate
The position incumbent will provide high-level customer service while maintaining strictest confidence of information regarding the personal records of students, the content of examinations, and other materials.
**Duties**:
- Assist in the administration of the Student Life Cycle within the Higher Education Directorate, ensuring strong relationships between Melbourne Polytechnic, students and employers (where appropriate). This includes but is not limited to assisting with enquiries, course information, enrolments, course amendments, completions, ensure relevant and current program information is available on the staff and student portals and other administrative requirements as needed.
- Provide high-level customer service to internal and external clients, ensuring that all possible measures are taken to respond to their needs and requests in a timely fashion, disseminating accurate and timely information to internal and external stakeholders and ensure all enquiries are handled with tact and diplomacy.
- Establish and maintain positive and beneficial working relationships with stakeholders and departments across Melbourne Polytechnic.
- Provide proficient use of software e.g. Outlook, MS Word, MS Excel, SharePoint, CELCAT and Student Management System (STRATA) and have understanding of Markbook functionality.
For a full list of key responsibilities and duties, please view the **position description**.
**Skills and Experience Required**:
- Appropriate tertiary qualifications or equivalent together with demonstrated experience administrative support roles preferably in a higher education setting and a Working with Children Check.
- Demonstrated high-level administrative and organizational skills including skills in document presentation, drafting and formatting, producing excel spreadsheets, database maintenance, filing and administrative systems maintenance and high-level literacy of the Microsoft Office suite. Experience in the use of Learning Management Systems (LMS) or willing to learn
- Demonstrated experience in or ability to undertake administrative support of internal and external accreditation processes in Higher Education.
- Excellent written, oral and interpersonal communication skills and a demonstrated
- ability, commitment and attitude to effective communication and liaison with internal and external stakeholders
**How to Apply**:
- Current CV
- Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the **position description**)
A National Police Check is required for the successful applicant.
We will be undertaking rolling recruitment and shortlisting immediately.
**Recruitment Agencies**:
Please be aware for us to engage with you, we require internal pre-approval, and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.
**Diversity and Inclusion**:
- Melbourne Polytechnic is proud to be an equal o