Responsibilities
As a Customer Service Agent, no two days are the same. The only guarantee is that you'll explore what's possible, be challenged, solve problems and make a difference. With a strong and resilient attitude, you'll be surprised at what you're able to achieve – and how you can play a key role in the experience our customers have. You'll create a welcoming environment, so customers start their journey with us in a way that's positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.
This role is located in Alice Springs so you must be located in the area and have suitable work rights to perform the role.
Qualifications
* Ability to work a 7-day rotational shift roster covering a 24/7 operation
* Recent face-to-face customer service experience within the hospitality, tourism or other customer focused industries
* A passion for customer service with a proactive 'can do' attitude
* A proven ability to manage and diffuse difficult situations
* Well-developed problem solving skills and able to follow through to resolution
* A strong communicator, and listener
* Ability to work both in a team environment and independently
* Ability to adapt to an ever changing, fast paced operational environment
* Compassion and empathy for special needs customers
* Exceptional grooming and personal presentation
* Ability to successfully complete a Pre-Employment Medical
Benefits
* We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
* We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
* We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
* We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Equal Opportunity Employer
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
Applications Close Sunday 18th April
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