Customer Experience Partner Role Summary
This role offers a hybrid working arrangement with opportunities for career development and promotion within the company. As a Customer Experience Partner, you will provide technical product support to Real Estate agency clients of our Real-Time Agent platform, assisting with post-onboarding support, ad-hoc escalations, and more.
Key Responsibilities
* Deliver technical support to customers with varying levels of complexity, working closely with sales teams.
* Manage inbound enquiries from Real Estate clients via phone and email, including support to create listings, resolve template issues, and queries about bugs and integration issues.
* Identify process and product improvements from client feedback to help deliver on company strategy.
* Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners, when experience permits.
* Communicate complex issues to development and sales teams for further attention.
Required Skills and Qualifications
* Bachelor's Degree from an accredited university or college.
* Flexibility to work in a hybrid schedule if required.
* Previous experience in fast-paced customer service or technical support roles.
* Passion for delivering great customer experience.
* Excellent communication skills with an enthusiastic, positive approach.
* Resilient and empathic in nature.
* Excellent problem-solving skills.
* High level of confidentiality.
Benefits
This role offers a supportive team environment, flexible working arrangements, and opportunities for career development and promotion.
What We Offer
We are committed to fostering an equitable, inclusive work culture and actively seek candidates from diverse backgrounds and experiences.