Mulberry - The Luxury Leather Goods Leader
Established in 1971, Mulberry has grown to become the largest maker of luxury leather goods in the UK. Our ambition is to create progressive luxury with a focus on responsible craft and a contemporary take on British heritage.
We are committed to improving our impact on people and the planet, values that have been part of our ethos since the brand's inception. As a global brand, we strive to make a positive difference through sustainability.
About Our Values
Our values remain the same: customer focus, environmental consciousness, teamwork, and continuous learning. We are passionate about hiring and developing talent who share these values.
The Role of an Experience Expert
You will be responsible for creating memorable experiences for our customers as an 'Experience Expert'. This involves using your product knowledge and storytelling skills to customise each experience and nurture long-lasting relationships with your customers.
You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.
Responsibilities:
* Create a welcoming and fun environment for customers and team members.
* Deliver an engaging and memorable customer experience in-store.
* Develop and maintain key customer relationships using CRM tools.
* Learn and expand your knowledge on our product, brand, services, and local events to enhance the customer's experience.
Working at Mulberry
You will work collaboratively as part of a team, sharing ideas and nurturing relationships with colleagues. You will also promote environmentally responsible practices, supporting our 'Five C's' strategy in addressing Climate, Cultivation, Craft, Culture, and Circularity.
Benefits and Support
* Competitive basic salary and bonus.
* Product allowance and staff discount.
* Extra day off for your birthday and pension contributions.
* Training and development opportunities, including x2 paid volunteering days per year.
* Access to Help@Hand wellbeing service.
Mulberry is an equal opportunities employer, and all hiring decisions are made based on qualifications, skills, or experience relevant to the role.