Customer Service Executive | Freight Forwarding Sydney | $90,000 + Super | Full Time
As a global freight forwarder, the company is dedicated to delivering exceptional service excellence worldwide. With expertise in international logistics, it specializes in efficiently managing shipments across the globe. The priority is to ensure swift and reliable delivery to any destination, providing peace of mind for its clients.
* Maintain portfolio of clients as assigned.
* Maintain client work instructions and request changes with client implementation for SOP amendments.
* Order follow‐up using in‐house systems.
* Monthly/quarterly rates maintenance for key customers based on the account manager's instructions.
* Handle quotations and costings to win business.
* Manage customer inquiries and provide assistance as required.
* Manage order status reports and in‐transit reports for clients.
What you will need to succeed
* Thorough understanding and experience within freight forwarding.
* Customer service executive experience.
* Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing.
* Customer service driven attitude with the ability to find efficient solutions for the customer.
* Ability to understand and improve processes and IT system settings to map complex customer requirements.
* Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention.
* Innovative, demonstrate initiative, and highly adaptive to the changing environment.
* Co‐operative working style, informing internal stakeholders/departments pro‐actively.
* Ability to build and maintain relationships with clients.
* Time management and prioritisation skills.
What you'll get in return
* Brilliant career opportunity within the freight forwarding space, working in a mentoring and supportive environment with a collaborative operational team.
* Highly competitive salary, with the opportunity to own the role at hand.
What you need to do now
If you're interested in this role, click "apply now" to forward an up‐to‐date copy of your resume, or call Thomas Hunter now at 0437 537 710.
People Group Recruitment is only accepting applications from candidates currently residing in Australia who have the relevant local skills and experience required for this role. We do not recruit for roles that offer sponsorship, internships, graduate programs, or entry‐level positions.
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