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Merchant Implementation Support
Apply locations Australia - Sydney time type Full time posted on Posted 5 Days Ago job requisition id JR0004520
Main duties and responsibilities
1. Main Role, terminals and hardware staging, audit and upkeep of Global Blue hardware.
2. Global Blue ticketing system management, resolving assigned incidents within SLA.
3. Cooperating with customers as 2nd level support.
4. Participate and facilitate end to end testing as part of release deployment.
5. Maintaining effective communication channels with all parties involved.
6. Review Hotel Property Management System (PMS) database logs.
7. Review Hotel Point of Sales (POS) database logs. Troubleshoot payment systems across hotel and retail systems, along with payment gateway.
8. Measure and improve the end-to-end performance of Global Blue's payment related services against agreed Service Level Agreements and business targets.
9. Providing 2nd and basic 3rd level support for the assigned IT services.
Qualifications
- Understanding of hotel operations, from back of house to front office skills.
- Business understanding of payment flows and financial transaction handling.
- Experience in hotel finance reconciliation is an advantage.
- Experience in collaboration with software development teams or outsourcing contractors is an advantage.
- Work experience within an international hotel group environment.
- Minimum 1 years' experience working within hotels industry & POS/POS systems.
- Understanding of payment gateway solutions and knowledge of merchant acquiring.
Preferable skills and competencies
- Demonstrates strategic thinking with an entrepreneurial spirit.
- Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes and user experience.
- Ability to collect, clarify, and translate business requirements into documentation and conceptual design.
- Excellent verbal and written communication skills.
- Excellent presentation skills and an ability to engage audiences.
- Ability to effectively collaborate with others to reach mutually agreeable outcomes.
- Ability to work independently as well as with a team.
- Effective time management skills and ability to meet deadlines.
- Possess a "can do" attitude and positive outlook, minimizing negative behaviours.
- Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams.
- Be prepared to travel regionally and willing to work outside office hours.
Our Offer
International environment, inspiring colleagues with more than 35 nationalities where English is the official working language. Global Blue guarantees a competitive and performance-related salary depending on your professional qualifications.
About Us
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
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