Level 2 IT Helpdesk Engineer job available at growing MSP | Brisbane | Permanent | Immediate Start Your new company A National Managed Service Provider requires a Level 2 Helpdesk Engineer for a permanent opportunity commencing ASAP, to be based in Brisbane. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. This role will be a mixture of remote work and site visits for Brisbane-based clients. Your new role In this exciting new role, you will be: Providing 2nd level IT support both remote and onsite for a broad client base. Maintaining relationships with clients. Performing account administration with Active Directory, Exchange and bespoke applications. Ensuring technical issues are resolved within SLAs in a calm and polite manner. Assisting with the onboarding of new clients and adoption of new technologies. Troubleshooting technical issues in a high-volume ticketing environment. Handling escalations from Level 1 Helpdesk Technicians. What you'll need to succeed To be successful in your application, you will need: Prior experience providing level 2 IT support in a client-facing environment. Demonstrated knowledge of Windows & macOS, Active Directory, Windows Server, Office 365, Azure, Intune, VMware / Hyper-V and Network troubleshooting. Experience with Autotask or ConnectWise is highly advantageous. A tertiary education in Information Technology as well as Microsoft, Apple, Azure, VMware, CompTIA, Cisco and Fortinet certifications are beneficial. Proven experience working within a Managed Service Provider or Consultancy. Current driver's licence and access to a car. What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Sally.Beautyman@hays.com.au. 2988375