Job description:
About the Role
This position involves working closely with Case Managers to ensure quality, compliance, and continuous improvement across all services.
You will be responsible for coordinating and administering the collection, analysis, and reporting of key data related to service delivery. You will maintain strong relationships with case managers and Service coordinators to ensure high-quality service standards and compliance with all relevant frameworks and regulations.
Key Responsibilities
* Contribute to the ongoing development and implementation of Pearl home care Quality Management Framework.
* Coordinate and attend internal audits, identify gaps, and support continuous improvement plan.
* Analyse data related to risks, incidents, and feedback, preparing comprehensive reports with clear action plans developed by Compliance officer.
* Monthly mandatory reporting for client intake, agency usage and rostered hours.
* Provide guidance and support to operational teams on quality management and compliance.
* Work collaboratively with teams to implement corrective actions and improve service quality.
* Assist in the preparation and attend compliance audits.
* Participate in the development of procedures and policies as needed.
* Recruitment of Case managers and support workers and guide them through to settle down in new environment.
* You will oversee all aspects of operations, including client assessments, care planning, staffing, and compliance with regulatory standards. The ideal candidate will possess a strong operational knowledge and experience, exceptional leadership skills, and a passion for making a meaningful difference in the lives of others.
Our Ideal Candidate will Have
* Demonstrated experience in the Health and Human Services sector, with direct relation to Home Care Packages.
* Experience/Qualifications in management, and/or quality highly desirable.
* Demonstrated ability in communicating with clients and their families.
* Able to provide a strategic focus to the planning and delivery of services.
* Strong change management, team building and interpersonal skills.
* Able to demonstrate initiative, sound decision making and effective conflict resolution.
* Sound analysis and reporting and computer skills.