Senior Customer Service RepresentativeLocation: Houston, Texas, United States of AmericaJob OverviewAs a Senior Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your role will involve addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat.Provide accurate information about products and services.Resolve customer complaints and issues in a timely manner.Document customer interactions and feedback.Collaborate with other departments to enhance customer experience.QualificationsHigh school diploma or equivalent; associate degree preferred.Proven experience in customer service or related field.Excellent communication and interpersonal skills.Ability to handle difficult situations with professionalism.Proficient in Microsoft Office Suite and customer service software.Why Join Us?Be part of a dynamic team that values customer satisfaction and professional growth. We offer competitive salaries and benefits.
#J-18808-Ljbffr