Description Location: Yarra Falls, Melbourne (Hybrid) In this position, you’ll be based in the office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Do you like helping people? Are you good at communicating with people? Do you accurately follow processes? Would you like to belong to a first-class, friendly customer service team? Full-time position is available at our state-of-the-art Yarra Falls office which includes a gym and onsite parking. A role you will love We are seeking experienced customer service professionals with high attention to detail for our customer call centre in Melbourne. You will be the first point of contact for customers who phone, email or make online queries regarding their accounts. Your main responsibility will be to ensure excellent customer service is provided to all customers with varying needs, following set processes and using your exceptional rapport-building skills and professionalism. Some of your key responsibilities may include: Respond to phone, email and webchat enquiries from customers with the aim of exceeding customer expectations at every interaction First call resolution through adherence to process Identify and support customers with complex needs and refer them to appropriate support services Drive customer satisfaction through provision of quality service to our internal and external clients Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions Be engaged in own development and identify areas for improvement Continuously look for improvement opportunities focused on productivity, quality and timely production for each service provided What will you bring to the role? Outstanding listening, oral and written communication skills for gathering and providing information Strong attention to detail and an underlying commitment to delivering quality outcomes through continuous adherence to process. A passion for providing fantastic customer experience Fast learner with the ability to work seamlessly across multiple IT platforms while managing simultaneous tasks A high level of initiative, tackling problems in a methodical and logical manner High energy and motivation to succeed Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. LI-Hybrid